From time to time, you may receive text messages from us regarding your child’s health reviews. These may include online booking links from Accurx, appointment reminders, or health promotion messages. 

How it works 

You’ll receive a text from NHSBHCare with a link to book and manage your appointment. Just follow these easy steps: 

  • Open the text message: The text will contain a link directing you to the booking page. 
  • Enter your child’s date of birth: You’ll be asked to confirm your child’s date of birth to access their appointment details. 
  • Choose a convenient time and location: Select the date, time, and clinic location that works best for you. 
  • Confirm your appointment: Review the details and confirm your booking. Once completed, you’ll see a booking confirmation message on the screen and you’ll receive a text confirming your appointment. 
  • Receive reminders: You’ll receive reminders 7 days and 72 hours before the appointment. 
  • Need to Cancel? If you need to cancel, simply follow the link in the text reminder and enter your child’s date of birth. Confirm the cancellation, and you’ll receive a text message to let you know it’s been processed. If you need to reschedule, please call us on 0300 330 5777.  

Whilst we appreciate that things don’t always go to plan and you might need to cancel, we ask you to try to attend your scheduled appointment where possible or cancel at least 7 days in advance so we can offer the appointment to someone else.  

Is your contact information up to date? 

To receive reminders and booking links, it’s important to ensure your contact details are up to date. You can do this in a few easy ways: 

  • NHS App: Update your contact details through the NHS App. 
  • Online: Click here for NHS online services 
  • GP Surgery: Visit your GP practice to update your information in person. 

Keeping your details current ensures you receive important updates regarding your child’s appointments. 

Important notes about your appointment 

If you have more than one child that shares the same birthdate, for example, twins, you must book individual appointments for each child. Separate booking links will be sent for each child, addressed directly using your children’s names. 

If you think your child is due for an appointment but have not received any communication, please contact the service on 0300 330 5777. 

Our commitment to digital inclusion  

We know that not everyone has the ability to connect to the internet and go online. We offer alternatives to those who are unable to use our online booking system. 

Accessibility 

You may need information in a different way, such as easy-read, braille or another language.  

We ask everyone who uses our services if you have any additional needs when we first speak to you, and we record this information.  

If you haven’t already told us about how need to receive information, you can ask us: 

Privacy

Our booking system is securely integrated with NHS patient records, so your details are kept safe and accurate. Appointments are booked and managed through an NHS-approved software provider called Accurx. Find out more about how your booking information is managed: Accurx for patients 

For more information on how we handle your data, see our Privacy policy.